PUBLIC UTILITIES are regulated by watchdog organisations or consumer councils. Complaints about services, which are not resolved by the company, should be addressed to the appropriate regulator.
11.1 ELECTRICITY
Covent Garden is in the North Thames Area of London Electricity. Offices are open Mon-Fri 8.30am-5pm. Outside these hours, weekends and public holidays contact the emergency helpline.
Customer Enquiry Helpline For all customer enquiries and emergencies. 24 hour service 0800 096 9000
Energy Efficiency 0181 535 0000.
Special Needs Hotline 0800 269450.
Minicom Service 0181 298 8307.
Complaints should be directed initially to:
London Electricity plc, Templar House, 81/87 High Holborn, WC1V 6NU. 242 9050.
If your complaint is not resolved by London Electricity contact:
Office of Electricity Regulation (OFFER), Consumer Complaints, 11 Belgrave Road, SW1V 1RB. 233 6366.
11.2 GAS
Covent Garden is within Area 1 of British Gas.
District Office for Area 1: Customer Manager, British Gas Trading Ltd. PO Box 214 Barnet, Herts EN4 9BB.
Sales and shop telephone enquiries 828 9722.
Pensioners and disabled people on low incomes may be offered a free maintenance service.
Accounts 0645 555 900.
New supply or moving home 0645 555 908.
Text phone for hard of hearing 0645 555 902.
Gas escape and emergencies (24 hours) 0800 111 999.
Nearest British Gas showroom is in Hammersmith: 43 Kings Mall, W6. Mon-Sat 9am-5.15pm.
The Home Energy Efficiency Scheme Grants 0800 181 667.
Business Gas 01784 645 555.
Complaints should be directed initially to the District Office. If not resolved by British Gas, contact:
Gas Consumers Council, Consumer Complaints, Abford House, 15 Wilton Road, SW1 1LT. 931 9151.
11.3 TELEPHONE AND CABLE TV
Telephone services are mainly provided by BT; Mercury and Cable London services are also available.
British Telecommunications plc Fleet Building, 40 Shoe Lane, EC4A 3DD. Office hours 8.30am-5pm.
BT general enquiries (personnel, media relations, schools liaison, wayleaves, land planning): 0800 309 409.
BT enquiries (services or products, accounts or complaints:
Residential 150,
Business 152.
Faults (24 hours): Residential 151, Business 154.
Help making a UK call: all customers 100.
Help making an international call: all customers 155.
UK directory enquiries (a charge is made for this service) 192.
International directory enquiries (a charge is made for this service) 153.
BT Freefone numbers (Starting with 0800) are free to the caller. To find a Freefone number dial 100.
Malicious calls For advice on malicious telephone calls 0800 666 700. Also inform the police.
Disabled Customer Service: BT guide to equipment and services for disabled customers: 0800 800 150.
Mercury Communications Ltd New Mercury House, 26 Red Lion Square, WC1. 528 2000.
Mercury Freefone numbers (starting with 0500)
Residential: Billing Enquiries 0500 500 196.
Service faults 0500 500 193.
Sales and General Enquiries 0500 500 194.
Business: Billing Enquiries 0500 700 102.
Service faults 0500 700 103.
Sales and General Enquiries 0500 700 101.
Cable London Central Cross House, 2 Stephen Street, W1PL. 911 0555.
Customer services 911 0911.
Residential sales 0500 557755.
Business sales 0500 300116.
Consumer Complaints
If you have a complaint that is not resolved by your telephone service provider, contact: Office of Telecommunications (OFTEL), 50 Ludgate Hill, EC4M 7JJ. 634 8888.
Complaints Linkline: 0345 145 000.
11.4 WATER, SEWERS AND DRAINS
Water supply in Covent Garden is managed by Area 1 of: Thames Water Utilities Ltd, Nugent House, Vastern Road, Reading RG1 8DB.
Water supply and sewage treatment enquiries and emergencies (local call) 0645 200 800.
Account Enquiries (local call) 0645 200 888.
Sewer and Drain Services - contact the local Council.
River flooding, pollution, abstraction and fisheries, contact the National Rivers Authority.
Drinking Water Supply Pollution Control Team (Camden) 413 6921.
Thames Water offer a free testing service: 837 3300.
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